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Emotional Intelligence
Emotional Intelligence (EI) competencies are at a premium in today’s job market. The higher up the leadership ladder you go,
the more vital emtional intelligence becomes, often determining who is hired, fired, passed over and promoted
Diane Hetherington Associates offers Emotional Intelligence Services in our executive coaching and organization
consulting practice. We provide assessment and enhancement of emotional intelligence competencies in the workplace.
EI Competence distinguishes the star performers in every field.
From entry-level jobs to top executive positions, the single most important factor is emotional intelligence--not IQ,
advanced degrees, or technical expertise. Intellectual capability (IQ), knowledge, and technical expertise are needed to
enter a field, but they do not make you a star. Emotional intelligence is the differentiating factor for success.
Research from studies conducted in more than 500 organizations indicates that
 80% of the difference between outstanding and average leaders are linked to EI.*
EI is twice as important as IQ and technical expertise combined. **
EI is four times as important as other factors in terms of overall success. **
*Boyatzis, R.E. (1982) TCM.
**Goleman, Daniel (1998), Working with Emotional Intelligence, New York: Bantam Books.
Interpersonal incompetence in leaders lowers everyone’s performance.
A leader’s strengths or weaknesses in emotional competence can be measured in the gain or loss to the organization of the
fullest talents of those they lead.
Close to 90% of success in leadership is attributable to EI.**
The stars show significantly greater strengths in a range of emotional competencies, including influence, team leadership,
political awareness, self-confidence, and achievement drive. Successful leaders establish trust and rapport, are good
listeners, manage conflict and influence others.
Emotional Intelligence can be learned.
The good news is that we learn from our experiences and our competence in EI can keep growing. And now we have the ability
to measure emotional competence in the workplace. The results can be used for the coaching, training and development of
individuals and groups.
What is Emotional Intelligence?
Emotional intelligence is the capacity for recognizing our own feelings and those of others, for motivating ourselves, and
for managing emotions well in others and us. The hallmarks of emotional intelligence are emotions tempered by reason, and
reason informed by emotional awareness.
What is Emotional Competence?
Emotional Competence is a set of learned capabilities based on Emotional Intelligence that contribute to effective
performance at work, outstanding leadership and deeply satisfying relationships in life. The Emotional Intelligence
Services model comprises 18 competencies organized into four clusters: Self-Awareness, Self-Management, Social Awareness
and Relationship Management. The development and exercise of these competencies have a positive impact on our lives and
others.
What is the Emotional Competence Inventory (ECI)?
The Emotional Competence Inventory (ECI) is a multi-rater feedback instrument. The ECI combines the seminal work of Dr.
Daniel Goleman, Dr. Richard Boyatzis, and Dr. David McClelland with Hay/McBer’s 35 years of competency research and
field-proven assessment technology. The result is an assessment and development tool of unmatched precision and
authenticity. The ECI is the only instrument that incorporates the full depth of Dr. Goleman’s research and has his
endorsement. The ECI is internet accessible.
How can the ECI be used?
Individually —each 20 page personalized feedback report includes easy-to-understand instructions for interpreting the
feedback, an overview of the emotional competence model, validation of data quality in the feedback, a personal summary of
emotional competence, and competency details.
Organizationally —the individual ECI data rolls up to form a
Workforce Audit for a team, department, or entire organization. The Workforce Audit includes a comprehensive organizational
summary of emotional competence, including an overview of competency gaps for the group and recommended strategy for closing
the gaps, and competency details.
Hay/McBer Accreditation. The ECI is limited to accredited users who
have demonstrated their ability to give accurate, comprehensive feedback to their clients. Diane Hetherington, Master
Certified Coach, has been accredited by Emotional Intelligence Services of Hay/McBer to administer and interpret the ECI
and the Workforce Audit.
Emotional Competence Assessment
- Introduction to Emotional Intelligence and
The Emotional Competence Inventory (ECI)
- Administration of the ECI
- Two (2) hour feedback session.
Emotional Competence Development
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